For your convenience, we've provided answers to some of our most-asked customer service related questions below.
If you don't find what you're looking for here, please click here to contact us.
All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped same business day if made before noon. Ship times are from 1 to 7 business days, depending on your location. Most parts of Ontario and Quebec get next day delivery. Keep in mind that weekends and holidays, are not considered business days by PinkCherry, or our shipping partners.
|1-7 Business Days|
|*Please note faster shipping may be available at time of check out.|
Discreet shipping is important to many of us. The shipping label will read Spice, which is our parent company. Below is a sample of an order ready to be shipped. Your credit card or Paypal account will be charged under the name Spice as well.
Canada Post Expedited shipping is free if your order is over $119 (before tax) otherwise it is just $9.99 (Please note that Canada Post Expedited shipping is not available to remote regions. When you checkout you will see if that option is available to your area). Canada Post Xpresspost (1-3 business day delivery) and UPS Ground (1-7 business day delivery) rates are calculated on checkout.
We ship via Canada Post and UPS. Keep in mind that UPS does not ship to PO boxes, so any address containing a PO box must be shipped via Canada Post. We provide shipping confirmation and tracking number via email the day your order ships. Your product is shipped within 24 hours as long as it is in stock as indicated on each product page.
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Canada Post/USPS will ship to a P.O. Box, however UPS will not.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- vibrators and dildos
- douche/enema kits
- anal toys, beads and plugs
- cock and ball devices, cock rings and cock sleeves
- gags and ropes
- lingerie and men’s wear
Lubes, massage oils, condoms, and body paints are also not returnable.
No. We are an e-commerce business. All items are shipped directly from our warehouse. We are not open to the public.
Unfortunately we are unable to cancel your order once it has been processed at our warehouse.
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.
Currently the following manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product:
You can reach by phone at (450) 992-1042 Mon-Fri 9am-4:30pm EST (excluding holidays) or email firstname.lastname@example.org you may indicate in your message if you prefer to be reached by phone or email.
You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.
We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.
Our system will not keep backorders. Any items that are not available will be removed from your order. The order will be billed accordingly.
All orders must be placed online. We can not place an order over the phone.
Once you’ve found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, you will receive a confirmation via email.